Contact Stiefeld Boots | Reach Our Support Team
Get in Touch with Stiefeld Boots
We’re here to help. Whether you're looking for sizing guidance, need help placing an order, have a question about our handmade cowhide boots, or simply want to tell us how much you love your Stiefelds — we want to hear from you.
Our small but mighty team is based in León, Mexico — the heart of leather craftsmanship — and we respond to every message with the same attention and care that we put into every boot we make.
Have questions? Get in touch with the Stiefeld team for support, wholesale inquiries, or product questions.
Why Our Customer Support Is Different
We’re not a faceless brand — we’re a family-run team who handcrafts every pair of Stiefeld boots with intention. We believe that customer support is part of that craftsmanship. From the moment you land on our site to the day your boots arrive (and even years later when you’re ready for your next pair), we’re committed to walking this journey with you.
We know buying premium leather footwear online is a big decision. That’s why we make it personal — because every pair has a story, and we’re honored to be part of yours.
Common Questions We Can Help With
Sizing Help:
Not sure if you need a size 8 or 8.5 in your new western boots? We’re experts in fit and will guide you based on your typical shoe size, width, and the product you’re buying — whether it’s our bestselling Aurora cowhide boots or our comfy Abby mules.
Order Issues:
Need to update your shipping address, add a gift note, or track a shipment? We’ve got you covered. Just reach out with your order number and we’ll assist right away.
Product Questions:
Wondering if a pair of Jolene short boots comes in your size? Looking for info on our preorder batches or wholesale availability? Our product team can share batch restock dates, preorder timelines, and style fit notes.
Wholesale Inquiries:
Boutique owner or western wear store buyer? Head over to our Wholesale Page or reach out directly below. We offer wholesale pricing, minimum order quantities starting at just 12 pairs, and customization options for bulk orders.
Collaborations & Press:
We love partnering with western creators, musicians, stylists, and photographers. If you’re interested in collaborating or featuring Stiefeld in your publication, we’d love to chat.
MEXICO
STF Global Commerce LLC
5900 Balcones Drive, Austin, TX, 78731
Mon-Fri 9:00 - 17:00 h
No mailing
I am in love with these! They are so cute and made so well! True to size. Also they were so helpful in letting me trade a pair as I ordered the wrong pair and saved me shipping fees on a return! I was blown away by their customer service! My second pair of shoes from them and will for sure order more. Obsessed!
These are awesome shoes so easy to wear and can go from casual to dressy. They are comfy too!
Purchased the Hair-on hide ankle boot. These are so much more beautiful in person! If you are on the fence about purchasing like I was, leap off!! The moment you open the box they scream quality and care! Very impressed can't wait to dance the night away at my wedding next year!
Amazing quality and comfort! Comes in beautiful packaging, love this company I can't wait to order my next pair!
