Stiefeld Boots - Frequently Asked Questions (FAQs)

Welcome to Stiefeld's FAQ page! Here, you’ll find answers to the most commonly asked questions about our boots, sizing, shipping, returns, and much more. If you don’t see the answer you're looking for, please don’t hesitate to contact our customer service team.

FAQs

How can we help?

Why Should You Buy from Stiefeld?

At Stiefeld, we take pride in offering premium quality products and distinctive designs. Our exceptional customer service ensures a seamless experience at every stage—before, during, and after your purchase.

Our mission is to provide you with unique and authentic items, always delivered with a smile!

Where Are Stiefeld Boots Made?

Our boots are handmade and crafted with care in León, Mexico—a city renowned as the Shoe Capital of the World. Many global brands choose León for its rich history in high-quality shoe production.

We collaborate with three trusted family-owned shoemakers who provide fair wages to their skilled artisans.

Do You Accept Returns and Exchanges?

We offer returns and exchanges for store credit only.

Exchanges are accepted if the wrong size is ordered, and we’re happy to assist in finding the right fit for you!

Please visit our Return & Exchanges policy.

How Do I Care for Hair-on-Hide Footwear?

Cowhide footwear is durable and easy to maintain with minimal care. With proper attention, these products can last for many years.

For detailed care instructions, please click here to learn more.

How Often Do You Release New Batches?

New batches are released during the first and third weeks of each month. The exact timing depends on the season and style.

To stay updated on our latest releases, we recommend subscribing to our newsletter—you’ll be the first to know when new products are added to our site!

What Forms of Payment Does Stiefeld Accept?

We accept the following payment methods:

  • Shop Payments: We only accept Visa and Mastercard through Stripe. Unfortunately, American Express is not accepted via Stripe at the moment. If you wish to pay with American Express, please use PayPal.
  • Sezzle: Buy now, pay later.
  • PayPal: Pay with your account or as a guest. (We accept Visa, Mastercard, American Express, Discover.)
  • Apple & Google Pay: Please ensure you use Safari to complete your purchase with Apple Pay.

What Is the Currency Your Prices Are Shown In?

All prices are displayed in USD (United States Dollars).

Why Is Shipping So Expensive?

Since Stiefeld is based in Mexico, shipping fees can be higher. However, don’t worry—we absorb 25-30% of the shipping cost to help keep prices reasonable for you.

For example, the shipping fee for our Hair-on-Hide Ankle Boots is $52 USD, but we charge only $19.00 USD, absorbing the rest to support our loyal customers.

Do You Accept Custom Orders?

Currently, we do not accept custom orders. All boots available for purchase are pre-made and ready for immediate shipment.

However, we do accept custom orders for weddings if they are requested three months in advance. We primarily receive requests for white boots for weddings. A deposit is required for custom wedding orders

What Size Should I Order?

  • Boots: We offer both whole and half sizes, and they run true to size.
  • Shoes and Mules: These are available in whole sizes for a relaxed fit.

For more information, please refer to our Size Guide.

I Have Wide Feet, Will Stiefeld Boots Work for Me?

Absolutely!

  • Men’s Boots: Our men’s boots come in EE (extra wide) width.
  • Women’s Boots: We offer two widths: B (standard width) and EE (extra wide).

For B width women’s boots, we recommend sizing half a size up if you have wide feet or if you wear thicker socks. This applies specifically to our Jolene.

I Am Between Sizes.

If you are between sizes, we recommend choosing the larger size for a more comfortable fit. For more guidance, please refer to our Size Guide.