FAQs

How can we help?

WHY WOULD YOU BUY FROM STIEFELD?

Our products are known for their high quality and unique designs. We offer excellent customer service before, during, and after purchase.

Our goal is to offer unique and authentic products to you, and a happy face when your products are delivered!

WHERE ARE STIEFELD BOOTS MADE?

They are handmade and handcrafted in Leon, Mexico.

Leon is known as the Shoe Capital of the World because many global brands choose to produce their products in this amazing city.

We work with three respected family shoemakers, and they all offer fair wages to their craftsmen team.

WHY IS TAX INCLUDED IN THE PRICE?

Stiefeld is located in Mexico and, according to legal regulations, we are required to include the applicable tax or IVA in the price.

DO YOU ACCEPT RETURNS AND EXCHANGES?

We offer returns and exchanges for store credit only.

Exchanges are acceptable for wrong size.

HOW DO I CARE FOR HAIR-ON HIDE FOOTWEAR?

Hair-on hide products can last for many years with low maintenance.

Please visit this link for more information.

HOW OFTEN DO YOU UPLOAD NEW BATCHES?

The first week and third week of each month. It depends on the season and the style.

Please consider to subscribe to our newsletter to be the first to know when a new batch is added to our website.

WHAT FORMS OF PAYMENTS DO STIEFELD ACCEPT?

We accept Sezzle, PayPal, Stripe, and Apple Pay.

  • PayPal. You are able to pay with your account or as a guest. (Visa, Mastercard, American Express, Discover)
  • Stripe. Only accepts Visa and Mastercard. We do not accept American Express through Stripe for the moment. Please pay with PayPal if you are trying to pay with American Express.
  • Apple Pay. Be sure to open our website with Safari.
  • Sezzle. Buy now, pay later.

WHAT IS THE CURRENCY YOUR PRICES ARE SHOWN IN?

Our pricing is shown in USD currency.

WHY IS SHIPPING SO EXPENSIVE?

Stiefeld is based in Mexico, and the shipping fees are over the rock. But do not worry!

We absorb between 25-30% of the shipping fee. You are the reason we are still here! So as long as we are able to help in some matter, we are happy to do it.

For example, the shipping fee for our Hair-on hide ankle boots is $42.16 USD. We charge $29.00 USD and we absorb the rest.

DO YOU ACCEPT CUSTOM ORDERS?

No, we do not. Any boots purchased from us have already been made and are available immediately.

We accept custom orders for weddings, and if it is three months away to be able to produce it. We usually get asked for mostly white boots for weddings. Must be paid in advance.

WHAT SIZE SHOULD I ORDER?

Boots run on whole and half sizes and are true to size. Shoes and mules run on whole sizes for a more relaxed fit. We recommend to visit this link for more information.

DO YOU HAVE A SIZE CONVERSION CHART?

Yes, we do. Please visit this link.

I HAVE WIDE FEET, WILL STIEFELD BOOTS WORK FOR ME?

Yes! For men's boots, we use EE (extra wide) width.

For women's boots, we make two widths: B (standard width) and EE (Extra wide).

Please read the product description to see the width of the boot. For B width, we recommend sizing up to half size for wide feet or if you wear thick socks. This only applies to our Jolene and Savannah Boots.

I AM BETWEEN SIZES.

We recommend to choose the larger one. Please visit this link for more information.