How to return and exchange your Stiefeld Boots

Returns + Exchanges

Follow our step-by-step guide to making a return

Our Returns Policy

Need to return or exchange your boots? Review our policy for sizing issues, timelines, and shipping details.

contact stiefeld for exchanges
Step One

Contact us

Fill in the form below to initiate your exchange.

prepare to return your stiefeld product
Step Two

Bag it up

Once the exchange is accepted, drop your items in the shipping carrier of your choice.

share shipping info
Step Three

Share Tracking Information

Share the shipping information to [email protected]

Receive your new pair of boots
Step Four

Get your new pair

Choose the correct size of the Stiefelds you would like to exchange, and receive them to your home.

Returns + Exchanges

Domestic Exchanges - Mexico Only

We are happy to honor exchanges within 15 days of purchase for any unworn or unaltered items. To initiate your exchange, please contact our Customer Service team at [email protected].

Please note that final sale items are non-returnable.

Returns in the USA & Canada

For USA and Canada returns, please follow these steps:

  1. Contact us at [email protected] to initiate the return.
  2. Return the item for store credit and place a new order online.
  • Please note that original shipping costs are non-refundable.
  • Final sale items are non-returnable.
Exchanges in the USA & Canada

Choose the pair you love and apply thestore creditissued when you return the original item. To initiate the exchange, contact us to process the return.

International Return & Exchange Policy

Currently, we only offer returns and exchanges for USA and Canada. However, we can assist with international returns under the following conditions:

  • Original shipping fees, duties, and taxes are non-refundable.
  • We recommend setting up a return for store credit and placing a new order.


To set up an international return, please contact our Customer Service team at [email protected].

How to Return or Exchange Internationally
  1. Contact Us: Email our team at [email protected] or fill in the form below for guidance on the return process.
  2. Return for Store Credit for the returned item, which can be used for a new order.