Last updated: June 6th, 2023
Thank you for choosing STIEFELD.
We are committed to 100% customer satisfaction.
STIEFELD Boots & Leatherwear warrants to the original purchaser and it is not transferable.
STIEFELD manufactures with the highest quality standards and materials. If within 90 days of purchase, a defect occurs in a STIEFELD product as the result of normal use, Stiefeld will repair the defect. Product that has been repaired or replaced is warranted only for the remainder of the unexpired portion of the warranty period.
Any replacement will be for the same style and size of the returned defective product.
Exclusions. This limited warranty does not cover, and STIEFELD shall have no obligation or liability with respect to, any damages or problems that result from:
- Wear and tear, including hair loss, wear holes, snags and worn stitching.
- Failure to adequately maintain the product, including proper cleaning and leather conditioning.
- Alterations, modifications or repair work performed by anyone other than STIEFELD.
- Cuts, abrasions, or damage resulting from accident, neglect, abuse, misuse or from other than normal and ordinary use of the product.
Our Hair-On Hide products are made with real cow hair. Like any item made with natural hair, it is delicate and can be susceptible to subtle damage or thinning over time caused by friction during use. This is not a defect in the leather or production of the item/product, therefore these are not covered by our warranty. Please read our Hair-on hide care section.
Exercise of limited warranty rights. If the customer purchased the product direct from STIEFELD, the customer must contact our customer service to proceed only through e-mail or through our official social media.
If the customer purchased the product from an authorized STIEFELD retailer, then all warranty claims must be made through such distributor or retailer